terms & conditions

Balloons and Designs by VR Creations, where the magic of balloons and sublimation comes together to create unforgettable moments at your events! We are passionate about turning your ideas into vibrant and joy-filled experiences and for the efficient realization of our services, we leave below our terms and conditions.

Balloon Bouquets

  • Our Bouquets must be ordered at least 3 days in advance, if you need same day delivery you must check availability. Please call us +1 (305) 900-8338
  • All of our deliveries are performed during morning or afternoon not spefic time. You should choose if you want the morning delivery slot from 9.00am to 1.00pm, 1.00 to 4.00pm or late night from 4.00pm to 10:00pm. (If you want to indicate relevant information regarding the delivery, please notify us to reach an agreement) for example you are at work until 8:00pm, if the schedule is available the delivery will be made. If you desired at a specific time please call us at (305) 900-8338 to make sure time is available.
  • The helium gas is not flammable. It should be taken into account that when the helium balloons are placed in front of the air conditioner, the gas particles are compressed and the balloons automatically deflated, this is a natural process. Avoid placing it in front of or under the air conditioner.
  • When balloons are placed directly in the sun, the latex or metallic material boils and could explode.
  • Do not leave the bouquet or decoration in the car because the heat/steam, causes them to deflate or explode. 
  • Balloon arrangements are not recommended for outdoor; they are delicate and the wind or the rain can damage it.
  • Our latex balloons with helium last between 24 to 48 hours, the micro foil balloons last from 24 to 72 hours floating with helium gas, depending on the weather conditions or their use.
  • For deliveries you must indicate the exact address with zip code, house or apartment number, name of the condo, if it is possible to attach the location with all the data mentioned above. If you send the wrong address, you will have an additional charge for delivery.
  • When balloons are spied on, deflated, or exploded they should be discarded. Keep waste away from children and pets, as they can drown.
  • Micro-foil balloons can be transmitters of electricity. Please avoid releasing them or bringing them closer to power lines.
  • You must indicate if the person surprised is allergic to latex, to avoid the material in the decoration.
  • If they move the decoration from one place to another it is your responsibility.
  • The client must provide all corresponding information for the preparation of their decoration or bouquet colors, design, personalized balloons, name and motive (birthday, love, baby shower, wedding, teacher appreciation day or any special occasion).
  • We will upload photos of the client and its decoration or bouquet to our social networks or website, if you do not agree with the publication of these images, please notify us. We promise not to publish the client however if we publish our work (only to our decoration, only to our bouquet).

In case you need to postpone the delivery, please notify us at least 72 hours prior the delivery date, and availability will be checked to

schedule a new date.

Balloon Decor

  • In case of bad weather, you could notify us and change the decoration date with 72 hours in advance.  
  • We are not responsible for any reason for damage or loss that may be suffered by the decoration after we install, in case of bad weather like storm, rain, wind or hot weather. 
  • We are not responsible for any reason for damage to the walls that may be suffered by the decoration when we are setting up. 
  • We have a 1-week cancellation policy on all orders, which means you must contact us at least 7 days in advance of your delivery time and date in order for us to process your cancellation, and only 50% of the amount paid will be refunded. After this period has passed, the order becomes final and non refundable due to the fact that Balloons & Designs by VR Creations has committed to purchasing inventory, started production and reserved a delivery slot. 
  • Any cancellations made within 1-week prior to your scheduled delivery date and time will not result in a refund of payment.
  • In case of postponing the delivery, availability will be checked to schedule a new date.
  • Failure to comply with the terms and conditions of this contract. We are not responsible for any reason for damage or loss that may be suffered
  • We will upload photos of the client and its decoration or bouquet to our social networks or website, if you do not agree with the publication of these images, please notify us. We promise not to publish the client however if we publish our work (only to our decoration)
  • Failure to comply with the terms and conditions of this contract. We are not responsible for any reason for damage or loss that may be suffered.

Outside decorations need special set up installations and bases. There is an extra charge for this service. Please be advised that if you do not specify the details your decoration may fly away.

If you need to change or cancel your order, please email our team at balloonsbyvrcreations@yahoo.com

Changes and cancelations must be made via email.

Thank you very much for choosing us, if you agree with our terms and conditions please proceed with the purchase.

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